Shipping & Returns

We aim to dispatch all orders within 48 hours of being placed and you will receive a notification when it has been collected and en route.

All of our products include free 2nd class postage via Royal Mail which takes 2-4 working days. If you need it sooner, we offer the option to dispatch via 1st class Royal Mail for an additional £1 per product which will take 1-2 working days.

If Special Delivery is selected, it will arrive the following day by 1pm. The cut off is 2pm. If the order is placed after 2pm, it will be dispatched the following day and arrive a day later by 1pm.

If for any reason you are unhappy with your purchase, we will gladly refund it as long as it is in 'like new' condition when returned. All return costs are payable by the customer.

We offer a 12 month warranty. If there is a fault with your product we will either replace or refund you. Please email us on support@litely.co.uk explaining the issue, together with pictures (if possible) and our team will be in touch.

Return address:
Skyline House
Swingate
Stevenage
SG1 1AX